Terms & Conditions

Effective Date: 26-12-2025

1. Introduction & Acceptance of Terms

This website, located at https://www.pilateslift.co.uk, is operated by YOURMOMENTOUS LTD ("Company," "we," "us," "our"), trading as PilatesLift. These Terms & Conditions of Service, together with any referenced policies or rules (collectively, the "Terms"), constitute a legally binding agreement between you ("you," "user," "customer") and PilatesLift concerning your access to and use of the Services.

By accessing or using any part of the Site or our Services, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you must immediately cease use of the Site and Services.

Eligibility

The Services are intended for users who are at least 18 years of age. By using the Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this binding contract.

Modifications to Terms

We reserve the exclusive right to update, change, or replace any part of these Terms by posting updates to the Site. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

2. Business Legal Identity 

For regulatory compliance and transparency, our core business information is:

3. Use of Website / Permitted Use / Prohibited Conduct

The Services are provided for your personal, non-commercial use only.

Prohibited Conduct includes, but is not limited to: Using automated systems (bots, scraping), attempting to breach security, impersonating, or using the Services for any unlawful purpose.

4. Product Information, Accuracy, and Availability 

PilatesLift is committed to providing accurate, truthful, and up-to-date product information, including price, availability, and description, in accordance with Google Merchant Center policies.

• Accuracy: We strive for perfect accuracy, but acknowledge that slight variations in color or specifications may occur due to device display differences.

• Availability: Product availability is subject to change without notice.

• Error Correction: We reserve the right to correct any pricing or product errors at any time before an order is accepted.

5. Order Process & Acceptance 

Contract Formation

• Your submission of an order constitutes an offer to purchase.

• The contract for sale is only formed when we send you a shipping confirmation email, confirming that your order has been accepted and shipped.

Right to Refuse or Cancel Orders (Fair Use Only)

We may refuse or cancel an order only for fair and legitimate reasons, including: stock unavailability, suspected fraudulent activity, invalid address, or payment failure.

If we cancel your order after payment has been processed, we will notify you immediately and issue a full refund to your original payment method.

6. Pricing & Payment Terms

• Currency: All prices are listed in GBP.

• Payment Methods: We accept payment via Paypal and stripe.

• Billing & Charges Transparency: PilatesLift will never charge your payment method without your explicit authorization, and all charges will be clearly itemized during checkout.

• Error Correction: We reserve the right to correct any pricing errors prior to shipment, but only before the order has been accepted.

7. Shipping Policy Summary

For complete details on costs and regional restrictions, please refer to our full Shipping Policy linked on the Site.

• Fulfillment Responsibility Clause: In accordance with Google Merchant Center policies, PilatesLift is fully responsible for the fulfillment of your order, including delivery, regardless of the shipping method used.

• Processing Time: Orders are typically processed and shipped within 1-3 business days.

• Shipping Time: Standard transit times range from 7–15 business days.

• Delivery Estimate: The total estimated delivery time will be provided at checkout.

• Risk of Loss: PilatesLift remains responsible for the order until it is successfully delivered to the customer’s provided address.

8. Returns, Refunds & Exchanges 

This summarizes our return policy. For the full procedure and exceptions, please review our dedicated Return and Refund Policy linked on the Site.

• Return Window: We accept returns within 30 days of the delivery date.

• Condition: Items must be returned in unused, unworn, and original condition with all original packaging.

• Return Shipping Cost: FREE — We provide a prepaid return shipping label for eligible returns once your return request is approved. If an item is defective, damaged, or incorrect, we will also provide a prepaid label and offer a free replacement or full refund.

• Refund Processing: Refunds are processed within 5-7 business days after the return is received.

9. Cancellation Policy

• Customer Right to Cancel: Customers may request cancellation before the order has been shipped. After shipment, the request is subject to our return policy.

• Merchant Cancellation: Merchant cancellation is strictly limited to the legitimate reasons listed in Section 5.

10. Intellectual Property Rights

All content, software, graphics, logos, and trademarks on the Site are the property of PilatesLift or its licensors. You are prohibited from copying, reproducing, or exploiting any content for commercial purposes without our express written permission.

11. User Content, Reviews, and Submissions

When you submit reviews or content ("Submissions"), you grant PilatesLift a worldwide, royalty-free license to use, reproduce, and distribute those Submissions. You warrant that your Submissions do not infringe upon any third party's rights.

12. Prohibited Activities

You are expressly prohibited from: (a) violating any law; (b) uploading viruses or malicious code; (c) engaging in spamming, phishing, or scraping; (d) engaging in abusive conduct; or (e) attempting to interfere with the Services' security features.

13. Disclaimer of Warranties

The Services and all products delivered to you are provided "AS IS" and "AS AVAILABLE," without any warranties, express or implied, including, but not limited to, merchantability or fitness for a particular purpose. Nothing in these Terms affects your legal rights under applicable consumer protection laws.

14. Limitation of Liability

In no case shall PilatesLift, our directors, or agents be liable to you or any third party for any indirect, incidental, punitive, or consequential damages arising from your use of the Services. Our total liability to you shall be strictly limited to the amount you have paid to us for the specific product or service giving rise to the claim.

15. Indemnification Clause

You agree to indemnify, defend, and hold harmless PilatesLift and our affiliates, officers, and agents from any claim or demand made by any third party due to or arising out of your misuse of the Services or your breach of these Terms.

16. Governing Law & Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of United kingdom Jurisdiction, without regard to its conflict of law principles. Any legal action or dispute shall be resolved in the courts located within this jurisdiction.

17. Modifications & Interruptions

We reserve the right to change, update, or suspend the Services at any time. We will not be liable for any modification or discontinuance of the Services.

18. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, that provision shall be deemed severed, and the validity of the remaining provisions shall not be affected.

19. Entire Agreement Clause

These Terms of Service constitute the entire agreement between you and us, superseding any prior agreements, communications, and proposals.

20. Contact Information 

For questions or concerns regarding these Terms, please contact us:

• Company Name: YOURMOMENTOUS LTD

• Address: 71-75, Shelton Street, London, Greater London, WC2H 9JQ, UNITED KINGDOM

• Email: support@pilateslift.co.uk

• Phone: + 4407848160741