Shipping Policy

At PilatesLift, we are committed to providing fast, transparent, and reliable shipping. This policy outlines our processing times, delivery estimates, shipping fees, and order procedures to ensure a clear and trustworthy shopping experience.

1. Delivery Timeframes (Processing + Transit)

We separate processing time from transit time to provide accurate delivery expectations.

Shipping Service

Processing Time (Handling)

Transit Time (Delivery)

Total Estimated Time

Cost

Standard Delivery

1–3 Business Days

7–15 Business Days

8–18 Business Days

FREE

Total delivery time = Processing time + Transit time.

Orders placed after after 12:00 AM (UK time) begin processing on the next business day.

2. Where We Ship

We currently ship to United kingdom, If your location is not supported, your order will be automatically cancelled and fully refunded.

3. Shipping Fees & Services

Fee Type

Cost

Notes

Standard Shipping

FREE

Available to all supported countries.

Handling Fees

£0

We do not charge any hidden fees or mandatory handling charges.

4. Order Tracking & Confirmation

  • You will receive a shipping confirmation email with your tracking number.

  • Tracking updates may take 24–48 hours to appear.

  • You can monitor your shipment through the link in your confirmation email or our Track Order page.

5. Customs, Duties & VAT

For international deliveries:

  • Customers are responsible for any customs duties or VAT applied by their country.

  • We recommend checking local regulations before placing an order.

6. Order Changes & Cancellations

  • To modify your order or address, contact us within 12 hours of placing the order.

  • Orders can be cancelled before 7:00 PM GMT on the day of purchase.

  • If the order is already in transit, cancellation is not guaranteed. You may refuse the package, and once returned to us, we will issue your refund.

  • Customer support response time: Within 24 hours.

7. Returns & Exchanges (Cross-Policy Consistency)

  • We accept returns within 30 days of delivery for unused items.

  • Return shipping is FREE — we provide a prepaid return label.

  • Damaged or incorrect items receive a free replacement or full refund.

For all return requests: support@pilateslift.co.uk

8. Undeliverable or Incorrect Addresses

Customers are responsible for providing complete and accurate shipping information.

  • If an order is returned due to an incorrect address, we will contact you to arrange reshipment.

  • Additional shipping fees may apply for resending the package.

  • We will never penalize you or deny refunds unfairly due to incorrect addresses.