FAQ / Help Center

FAQ / Help Center

1. How can I contact customer support?

You can reach us anytime at:
Email:   support@pilateslift.co.uk
Phone: + 4407848160741
We aim to reply within 12 hours.

2. Where is PilatesLift located?

PilatesLift is operated by   YOURMOMENTOUS LTD, based at: 71-75, Shelton Street, London, Greater London, WC2H 9JQ, UNITED KINGDOM.

3. How long does shipping take?

Orders are processed within 1–3 business days.
Delivery typically takes 7–15 business days, depending on your location.
A tracking number is provided once your order ships.

4. How do I track my order?

After your order is shipped, you will receive a confirmation email with a tracking link.
You can check your status anytime using your tracking number.

5. What is your return policy?

We accept returns within 30 days of delivery for unused items in original condition.
Return shipping is free, and refunds are issued after the item is inspected.
Please contact us at  support@pilateslift.co.uk before sending anything back.

6. What if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, contact us immediately.
We will arrange a replacement or a refund after reviewing the issue.

7. Can I cancel or change my order?

Orders can be changed or cancelled before they are shipped.
Please email us as soon as possible if you need to update your order.

8. Do you charge additional fees?

All prices are shown clearly at checkout.
We do not charge hidden fees.
International customers may be responsible for any customs or import duties required by their country.